Overview
Our refund and returns policy depends on the type of product purchased. Because POB Foods sells food and other perishable items, some products may not be eligible for return once delivered, except where the item is damaged, defective, incorrect, or otherwise not as described.
Where a return is permitted, the product should be unused, unopened where applicable, and in the same condition in which it was received. Original packaging should also be kept where reasonably possible.
Certain products cannot normally be returned for hygiene, safety, or perishability reasons. This includes perishable food products and other items that cannot reasonably be resold once delivered. These restrictions do not affect your legal rights if an item is damaged, defective, incorrect, or not as described.
Refunds
Once a return or refund request has been approved, POB Foods or the relevant seller will process the refund to the original payment method used for the order.
Processing times may vary depending on the payment provider or bank.
Late or missing refunds
If you have not received an approved refund, please first check your bank or payment account.
Refund processing times can vary depending on your bank or payment provider.
If the refund is still missing after the normal processing period, please contact POB Foods with your order number so we can investigate.
Sale items
Sale or discounted items may still qualify for a refund where required by law, or where the item is damaged, defective, incorrect, or not as described. Any other refund eligibility will depend on the product type and the circumstances of the purchase.
Exchanges
We replace items where they are damaged, defective, incorrect, or not as described. If an exchange is appropriate, please contact POB Foods or the relevant seller with your order details before returning the item. Instructions for the return will be provided where necessary.
Shipping returns
If a return has been approved, POB Foods or the relevant seller will provide return instructions. Customers should not return products without first receiving confirmation.
Unless the product is damaged, defective, incorrect, or not as described, the customer may be responsible for the cost of returning the item.
Where POB Foods or the seller is responsible for the return, reasonable return shipping costs may be covered or reimbursed.
Need help?
For questions about returns, refunds, exchanges, damaged items, or incorrect orders, please contact POB Foods through our Contact page and include your order number.